Bob and his team embody a lost tradition of deep listening and holding a space in a forgotten way where all points of view are heard and respected. The process is elegant, yet simple. We all need this kind of facilitation to bridge the chasms between us that enable misunderstanding and “othering”. Respect, honoring people and their lived experience, and even love are the things that sets this work apart from any facilitation of which I have been a part over my 35 year career in health care.