Bob was tasked to do something quite difficult: to defuse long-held tensions and perceptions, to supplant old habits and to establish new ways of seeing, thinking and doing for a diverse roomful of 200 know-it-all strangers. And he had to do it in the space of seven hours. As the organizers and reputation-holders for this particular event, we found ourselves anxious but hopeful as the day began, and astounded and energized by the time it was over.

The secret to our success: The attendees, Bob, and two ten-foot sections of rope. You’ll have to ask Bob to explain how the rope helped to untie knots rather than create them.

According to the Tao Te Ching “A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: ‘we did it ourselves.’” That’s Bob’s approach in a nutshell.

Jon Ford
St. Luke’s Health Initiatives — Phoenix, Arizona, USA